What to do if I can't view a specific project in Beeye?

Project Visibility Issues

If you're having trouble viewing a specific project in Beeye, follow these steps to troubleshoot the issue:

1. Check Active Filters: Start by checking if there are any filters active on the page that might be hiding the project you're looking for. Make sure the applied filters are not restricting the display to only certain projects.
2. Assignment Verification: To access the details of a project, you usually need to be assigned to it. If you're unsure whether you're assigned, check with your Beeye account administrator or the project manager.
3. Review Views: If you have access to a view that lists all projects, including those you are not assigned to, select this view to see if the project appears. This option may be available depending on your access rights, including the View setting: Me, Team, Company.
4. Request Assistance: If you're certain you should have access to the project but still can't view it, contact a team member with higher access rights to check your assignment to the project. Ask them to assign you to the project if not already done.
5. Contact Beeye Support: As a last resort, if the problem persists, contact Beeye support for assistance. There may be a specific configuration of your account or a technical issue preventing the project from being displayed.

By following these steps, you should be able to resolve the issue and access the desired project. Ensure clear communication with your team and utilize the resources available in Beeye to facilitate resolving any access issues.