How to solve login issues related to specific error messages?

Connection Issues

If you are experiencing login problems to Beeye accompanied by error messages, here are some steps to help you resolve these issues efficiently:

1. Check the Accuracy of Information: Ensure that the email address and password you entered are correct. A simple typo can prevent a successful login.
2. Reset Your Password: If you have forgotten your password or if you receive an error message related to it, use the "Forgot Password" option on the login page to obtain a new one.
3. Verify Account Status: If the error message indicates that your account is inactive or archived, contact your Beeye account administrator to verify the status of your account and request reactivation if necessary.
4. Browser Issues: Try logging in through a different browser or a private browsing window to exclude problems related to cookies or cache.
5. Internet Connection: Make sure your internet connection is stable and functional. A network issue could be the cause of connection difficulties.
6. Contact Technical Support: If, after trying these solutions, you still cannot log in, contact our technical support. Provide specific details about the error message encountered and the steps already taken to try to resolve the issue.

For quick assistance, send an email to our support at support@mybeeye.com or use the contact form available on our website. Our technical team is here to help you solve any login problems and ensure uninterrupted access to your Beeye space.